FAQ’s - UrgentMe

Frequently Asked Questions

Urgentme does not charge any platform fees to Campaign Organizers. However, our payment processor, Stripe, charges standard processing fees on each donation. These fees are typically 2.9% + $0.30 per transaction. These fees are deducted directly by Stripe from the donation amount. Donors also have the option to leave a voluntary tip during checkout, which helps support the operational costs of Urgentme

How do I receive the funds raised from my campaign?

Funds are disbursed directly to your connected bank account via Stripe Connect. When setting up your campaign or account for withdrawals, you will be guided through a secure process managed by Stripe to link your bank account. This ensures your financial information is handled safely by Stripe.

How long does it take for funds to become available?

Once a donation is made, Stripe processes the payment. Funds typically become available for transfer to your linked bank account within 2-7 business days, depending on Stripe’s processing times and your bank’s policies. Initial transfers might take slightly longer due to verification processes.

What information do I need to provide to create an account or campaign?

To create a user account, you’ll need to provide basic information like your name and email address. To launch a campaign, you’ll need to provide details about your fundraising goal, a title, a description explaining your cause, and optionally an image. To receive funds, you will need to complete Stripe’s secure identity and bank account verification process.

Is my information secure?

Yes, protecting your information is a top priority. User account data is managed securely through Supabase authentication. Financial transactions and bank account details are handled directly by Stripe, which uses bank-level security and encryption standards. We do not store sensitive financial data on our servers.

What is the optional tip for at checkout?

UrgentMe is free for Campaign Organizers. To help cover the costs of running the platform securely and efficiently, we offer Donors the option to add a voluntary tip during checkout. These tips directly support UrgentMe operations, allowing us to keep the service free for those raising funds. Tipping is entirely optional and adjustable (from 0% to 30% or a custom amount).

Can I edit my campaign after launching it?

Yes, you can typically edit campaign details such as the description or goal amount even after it has launched. However, major changes might require review. We recommend ensuring your initial campaign details are as accurate as possible.

What happens if I don't reach my fundraising goal?

UrgentMe uses a flexible funding model. This means you get to keep all the funds you raise, minus the processing fees, even if you don’t reach your initial goal amount.

Frequently Asked Questions

About

Donate

Fundraise

Platform

Resources