Last Updated: May 15, 2025
Welcome to UrgentMe! These Terms of Service (“Terms”) govern your access to and use of the UrgentMe website, platform, and services (collectively, the “Service”) provided by UrgentMe, LLC (“UrgentMe”, “we”, “us”, or “our”). Please read these Terms carefully before using the Service.
By creating an account, accessing, browsing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and UrgentMe, LLC.
UrgentMe provides an online platform that allows individuals, groups, and organizations (“Campaign Organizers”) to create fundraising campaigns (“Campaigns”) to solicit and accept monetary donations (“Donations”) from members of the public (“Donors”). UrgentMe facilitates the collection of Donations through third-party payment processors. UrgentMe is solely a platform provider and is not a broker, financial institution, creditor, charity, or fiduciary for any user. We do not endorse any Campaign, Campaign Organizer, or Donor, and we make no guarantees regarding the accuracy, legality, or safety of any Campaign or the use of Donations.
You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account or use the Service to create a Campaign or make a Donation. By using the Service, you represent and warrant that you meet these eligibility requirements. To create a Campaign, you must register for an account (“Account”). You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. You agree to notify UrgentMe immediately of any unauthorized use of your Account.
As a Campaign Organizer, you represent, warrant, and covenant that: (a) all information you provide in connection with a Campaign is accurate, complete, and not likely to deceive reasonable Donors; (b) all Donations to your Campaign will be used solely as described in the materials that you post or otherwise provide; (c) you will comply with all applicable laws and regulations in soliciting Donations and using the Service; (d) you are responsible for determining and paying any taxes applicable to the Donations you receive; and (e) you understand and accept the Fee Structure outlined below. You grant UrgentMe a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, display, publish, and distribute the content you provide for your Campaign for the purpose of operating and promoting the Service.
All Donations are made voluntarily and at your own sole discretion and risk. UrgentMe does not guarantee that Donations will be used as promised, that Campaign Organizers will deliver promised perks, or that Campaigns will achieve their goals. UrgentMe does not endorse, guarantee, make representations, or provide warranties for or about the quality, safety, morality, or legality of any Campaign, Donation, or content. You are solely responsible for asking questions and investigating Campaign Organizers and Campaigns to the extent you feel is necessary before making a Donation. You understand that your Donation, minus applicable Fees and any Tip (as defined below), will be transferred to the Campaign Organizer. All Donations are non-refundable unless explicitly stated otherwise by the Campaign Organizer or required by law.
Platform Fee: UrgentMe does not charge Campaign Organizers a platform fee to create or run Campaigns.
Processing Fees: Donations are processed through a third-party payment processor (e.g., PayPal). The payment processor charges standard processing fees, which currently are 2.9% of the total amount processed (Donation + Tip, if applicable) plus a fixed fee of $0.30 per transaction. These processing fees are deducted from the total amount charged to the Donor before funds are disbursed to the Campaign Organizer. These fees are subject to change by the payment processor.
Voluntary Tips: To help support the operational expenses of the UrgentMe platform, Donors have the option to add a voluntary tip (“Tip”) to their Donation. The Tip feature defaults to 15% of the Donation amount but is fully adjustable. Donors can use a slider to select a Tip percentage between 0% and 30%, or they can manually enter a specific custom Tip amount. Adding a Tip is entirely optional and helps us maintain and improve the Service without charging platform fees to Campaign Organizers. The Tip amount is added to the Donation amount before the processing fee is calculated.
Refund Policy: At UrgentMe, we strive to create a trustworthy platform for donors and fundraisers alike. To ensure transparency and fairness, we offer the following refund policy regarding tips provided to our platform: Tip Refunds: UrgentMe offers a 100% refund on tips made to the platform within 30 days of the transaction, up to $100 per donor per fundraising campaign, only in cases where the tip was submitted by mistake. Eligibility: Refunds on tips are granted at the sole discretion of UrgentMe. Donors must provide a valid reason demonstrating the tip was made in error. Request Process: To request a refund, please send us a detailed message through our contact us submission form within 30 days of your original tip payment. Requests submitted after this window will not be eligible. Limitations: Refunds are limited to $100 per donor per fundraising campaign.
Non-Refundable Contributions and Fees. All contributions made to fundraising campaigns and associated processing fees on UrgentMe.com are non-refundable once the donation has been submitted. This policy helps protect the integrity of campaigns and ensures that funds reach their intended recipients promptly. Donor Responsibility: UrgentMe does not verify or guarantee the claims made by fundraisers. It is the responsibility of each donor to review and evaluate the legitimacy of each fundraising campaign prior to making a contribution. UrgentMe is not liable for any representations made by fundraisers or outcomes associated with a campaign.
You agree not to use the Service to: (a) violate any local, state, national, or international law or regulation; (b) solicit Donations for illegal activities, terrorism, or hate groups; (c) post or transmit content that is fraudulent, misleading, defamatory, obscene, pornographic, vulgar, or offensive; (d) harass, abuse, stalk, threaten, or otherwise violate the legal rights of others; (e) infringe upon the intellectual property rights of others; (f) impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity; (g) interfere with or disrupt the Service or servers or networks connected to the Service; (h) use any data mining, robots, or similar data gathering or extraction methods; (i) attempt to gain unauthorized access to any portion of the Service or any other accounts, computer systems, or networks connected to the Service.
UrgentMe is a platform for personal fundraising and generally does not facilitate tax-deductible giving. Donations made through UrgentMe are typically considered personal gifts and are not guaranteed to be tax-deductible for Donors. If a Campaign is run by a registered non-profit organization, that organization is responsible for providing appropriate tax documentation. UrgentMe does not provide tax advice. Donors should consult with their own tax advisor regarding the deductibility of any Donation made through the Service. Campaign Organizers are solely responsible for determining their tax reporting requirements.
The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of UrgentMe, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of UrgentMe, LLC.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, URGENTME EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. URGENTME MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. URGENTME MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM URGENTME OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER URGENTME NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT URGENTME HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL URGENTME’S AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (USD $100.00) OR THE AMOUNT YOU PAID URGENTME, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless UrgentMe, LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your User Contributions, any use of the Service’s content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. You agree that any legal suit, action, or proceeding arising out of, or related to, these Terms or the Service that is not subject to arbitration (as set forth below) shall be instituted exclusively in the federal courts of the United States or the courts of the State of Wyoming, located in the City of Cheyenne and County of Laramie. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
Agreement to Arbitrate: You and UrgentMe agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Service (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding. You and UrgentMe agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and UrgentMe are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms.
Exceptions: As limited exceptions to the agreement to arbitrate: (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.
Conducting Arbitration and Arbitration Rules: The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org. Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement.
Arbitration Costs: Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules, and we won’t seek to recover the administration and arbitrator fees we are responsible for paying, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration, we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration, you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.
Injunctive and Declaratory Relief: Except as provided above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Class Action Waiver: YOU AND URGENTME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect, such as by posting on our website or sending you an email. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.
We may terminate or suspend your Account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your Account, you may simply discontinue using the Service or contact us. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms constitute the entire agreement between you and UrgentMe regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms, please contact us through the Contact page on our website.
*UrgentMe is an online fundraising platform that provides tools for users to create and share personal fundraising campaigns and connect with compassionate donors. UrgentMe operates solely as a marketplace facilitator and does not function as a money services business (MSB), escrow agent, managed fund, registered broker-dealer, or investment advisor. We do not host campaigns that are profit-driven or offer rewards or returns of any kind. All fundraising activity on this platform must align with our community guidelines and intended use. If you come across a campaign that you believe violates our policies, please report it by visiting our Contact Us page and providing the relevant details.
^UrgentMe promotes the platform as the #1 Hub for Urgent Donor Support based on the unique position of being the only platform of its kind solely dedicated to urgent fundraising. This singular focus allows us to offer specialized tools and a targeted community specifically built to respond to time-sensitive, critical situations—setting us apart from other fundraising portals.